Refund policy
At Vaystra, we are committed to delivering premium Indian ethnic wear with the highest standards of quality. Please review our policy below before making a purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the item received
- Photos of the packaging (if applicable)
Once verified, we will provide a free replacement at no additional cost.
Lost Packages
If your order is confirmed as lost in transit by the shipping carrier, you are eligible for either:
- A full refund, or
- A replacement order, depending on your preference.
Returns
Due to the international nature of our business, we do not accept returns for:
- Incorrect size selection
- Change of mind
- Personal preference
- Color or design preference
- Orders placed incorrectly by the customer
Please review product descriptions, sizing information, and images carefully before placing your order.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, orders enter processing and can no longer be cancelled.
Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days after approval.
Processing times may vary depending on your payment provider or bank.
International Shipping
Vaystra proudly ships worldwide.
Delivery times vary depending on your destination and local customs processing. While we strive to ensure a smooth delivery experience, customs inspections may occasionally cause delays beyond our control.
Any import duties, taxes, or customs charges imposed by your country's customs authorities are the responsibility of the customer.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: info@vaystra.com
We aim to respond to all inquiries within 24–48 business hours.